Frequently Asked Questions
Everything you need to know about shopping with Oyela.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. You will receive a tracking link via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 14-day return period for all unworn items with original tags attached. Simply visit our Returns Portal to start your request.
How do I find the right size?
Each product page includes a detailed size guide. We recommend measuring your favorite garment at home and comparing it to our chart for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After this window, our team begins processing the shipment and changes may not be possible.
Do you ship internationally?
Yes, Oyela ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.